Privacy Policy
Etana Cloud Ltd (“we,” “our,” or “the Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data.
1. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@etana.cloud
2. Information We Collect
We collect and process the following types of personal information:
- Personal Identifiers: Your name and contact details
- Contact Information: Your email addresses and contact telephone numbers
- Business Information: Nature and size of your business, customer financial information, supplied websites
- IT & Cyber Security Data: Information relevant to your IT and cybersecurity
3. How We Collect Your Information
We obtain most of your personal information directly from you when you engage with Etana Cloud Ltd.
4. Why We Collect and Process Your Data
We collect and process your data for the following purposes:
- To provide you with our services
- To fulfil contractual obligations
- To comply with legal requirements
5. Data Sharing
We do not share your personal data with any third parties unless you explicitly instruct us in writing to do so.
6. Data Storage and Retention
Your personal information is securely stored on UK-based cloud servers. We retain your data for up to three years. After this period, we will securely delete your information. If you wish to have your data deleted earlier, please let us know.
7. Your Data Rights
Under data protection law, you have the following rights:
- Access: You can request copies of your personal information.
- Rectification: You can ask us to correct inaccuracies or complete incomplete data.
- Erasure: You have the right to request the deletion of your data in certain circumstances.
- Restriction: You can ask us to limit the processing of your data in certain circumstances.
- Objection: You have the right to object to the processing of your data in certain circumstances.
- Data Portability: You can request the transfer of your data to another organization or to yourself in certain circumstances.
Exercising these rights is free of charge. We will respond to your requests within one month.
8. Subject Access Requests
Subject Access Requests (SARs) should be submitted to support@etana.cloud.
9. Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be communicated to you as required by applicable law.
If you have concerns about our use of your personal information, you can also contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk